Every campaign in Access Automate Outreach sends emails from a connected mailbox. Knowing exactly which mailbox is active — and being able to change or recover it — keeps your outreach running smoothly and looking professional to recipients.
Viewing your sending mailbox
When building or editing a campaign, a Sending as chip is displayed on both the sequence step and the review step of the Campaign Wizard. The chip shows the connected mailbox name and email address, giving you a clear view of which inbox will send your campaign before you launch.
🤓 Tip: Always check the Sending as chip on the review step before activating a campaign to confirm you're sending from the right mailbox.
Changing your sending mailbox
If you want to send your campaign from a different inbox, you can switch it directly from the Campaign Wizard:
Open your campaign in the Campaign Wizard.
Locate the Sending as chip on the sequence or review step.
Click the Change link on the chip.
Your campaign will save as a draft and you'll be taken to your mail settings.
Connect or select the mailbox you want to send from.
Return to your campaign draft and continue to launch.
Recovering a campaign when your mailbox is disconnected
If the mailbox connected to a campaign is no longer active — for example, because the mailbox was removed or re-authenticated — Access Automate Outreach detects this automatically and prompts you to re-pin the campaign to a new mailbox.
You'll see the prompt to update your sending mailbox in several places across the app. Select a newly connected mailbox and the campaign will continue from where it left off — no need to rebuild it from scratch.
⚠️ Important: Campaigns linked to a disconnected mailbox are paused until a new mailbox is assigned. Re-pin the campaign as soon as possible to avoid gaps in your outreach sequence.
Need help?
If you're unable to connect a mailbox or need assistance switching sending identities, contact your Customer Success Manager or reach out to our support team via the In-app Chat (Access Digital Assistant).