Access Automate Outreach uses People Data Labs (PDL) to enrich prospect data - filling in missing email addresses and phone numbers. Understanding how credits work helps you use enrichment efficiently and avoid unexpected credit depletion.
What Is PDL Enrichment?
PDL (People Data Labs) is a professional data provider integrated into Access Automate Outreach. It gives you access to verified contact details — including email addresses and phone numbers - for prospects where your CRM data is incomplete.
PDL enrichment can be run:
Manually, for individual leads from the Leads List within an automation.
In bulk, across a selected set of leads.
Automatically, triggered by automation events such as a first connection (auto enrichment).
Credit Model: What's Free and What Costs Credits
📌 As of the May 2026 release, PDL searches are free. Credits are only charged when enrichment successfully returns data.
Action | Credit cost |
Searching for prospects in PDL | Free - browse as broadly as you want before committing |
Successful enrichment (contact details found and returned) | 0.5 credits per successful enrichment |
Failed enrichment (no match found) | Free - no charge if PDL cannot find a match |
⚠️ Important: The credit model changed in the May 2026 release. Prior to this, searching PDL consumed credits. Searches are now free - you are only charged when enrichment successfully returns data.
How to Run Enrichment
Manual Enrichment (Single Lead)
Go to the Leads List within an automation.
Locate the lead you want to enrich.
Click the Enrich button next to the lead.
The system queries PDL and returns available email or phone data if a match is found.
If a match is found, 0.5 credits are deducted. If no match is found, no credits are charged.
Bulk Enrichment
Go to the Leads List within an automation.
Select the leads you want to enrich using the checkboxes.
Click Enrich Selected.
The system processes each lead. Credits are only deducted for successful matches.
Auto Enrichment
Open the automation and click the Enrichment tab.
Toggle Auto Enrichment on.
Choose a trigger — for example, enrich automatically when a first connection is made.
Set a credit limit to prevent rapid depletion by large automations.
Save the configuration.
🤓 Tip: Use triggers like 'first connection' to enrich only contacts who have expressed interest, rather than enriching your entire lead list upfront. This conserves credits for high-value leads.
Managing Your Credit Balance
Most customers receive a monthly credit allocation as part of their subscription. To check and manage your balance:
Go to Settings (click the Settings icon in the top-right corner).
Select Plan & Billing.
Your credit balance is shown in the Subscriptions panel.
To purchase additional credits, contact your Customer Success Manager.
⚠️ Important: Unused free credits do not roll over to the next month. Additional purchased credits may have different expiry terms — check with your CSM.
Enriched Data and CRM Sync
When enrichment returns new contact details, you can push them back to your Vincere CRM automatically:
If the lead already exists in Vincere, the record is updated with the new email or phone number.
If the lead does not exist in Vincere, a new record is created.
A sync status column on the lead table shows progress: Not Synced, Syncing, Synced, or Error.
🤔 FAQs
Q: Does searching PDL for prospects cost credits? A: No. As of May 2026, PDL searches are free. You can browse as broadly as you like before committing to enrichment.
Q: How much does enrichment cost? A: Each successful enrichment costs 0.5 credits. If PDL cannot find a match for a lead, no credits are deducted.
Q: What happens if I run bulk enrichment and PDL finds matches for only some of my leads? A: Credits are only deducted for successful matches. Leads where no match is found are not charged.
Q: Can I set a limit on how many credits auto enrichment uses? A: Yes. When configuring auto enrichment, you can set a credit limit per automation to prevent large automations from depleting your balance rapidly.
Q: Do unused credits carry over each month? A: Unused free credits do not roll over. Contact your CSM for details on the expiry terms of any additional purchased credits.